Are there any additional miscellaneous charges? What about travel time charge?
There are no hidden fees. The price quote we provide is the amount we will charge. With a minimum 2 hours charge, the clock starts when the movers arrive at the first location and ends when we finish unloading at the final location. Moves outside of downtown Toronto may include a gas charge.
Are your rates different at different times of the month?
The busiest times for moving happens at the first and last week of the month and the rates may vary depending on the volume of moves booked. If you want the cheapest price, be sure to book ahead of time!
How do you charge after the 2 hours minimum?
We charge by the half hour after the minimum. We only charge if the additional time goes past the 15 minutes mark for every half hour interval. Less than 15 mins, it is not charged.
Can I leave items inside cabinets and other furniture?
It is recommended that you empty all drawers and remove any separate and loose item from furniture as it is highly likely that we would need to manipulate the orientation of the furniture to best facilitate the moving process and any item inside the furniture may tumble and cause damage to the furniture. So to mitigate damage, please empty the content of any furniture for moving.
Any tips on booking service elevators for condo moving?
With booking service elevators, it is best to leave minimum 1 hour overlap between the two buildings. For example, location A’s elevator is booked for 3 hours from 9AM to 12PM, the second location’s should be booked starting at 11 AM, leaving enough flexiblilty in time. How long should you book for each elevator depends on the amount of stuff to be moved, but of course, the more time you could secure the better. Please check with the concierge at both locations regarding the waiting list if applicable for both locations. If there is a waiting list, priority should be given to the final location and adjust the moving start time accordingly. Also, note that most condos forbid moving on Sunday.